FAQs • Ketchikan Gateway Borough, AK • CivicEngage

What is the purpose of the ADA Paratransit Eligibility Application and phone interview?: The application and phone interview gives you an opportunity to describe barriers in the environment or other personal barriers that prevent you from using the Ketchikan Gateway Borough fixed-route bus service (The BUS). The more information you provide, the better Ketchikan Gateway Borough Transit Department will understand your transportation needs and travel challenges.

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Transit

1. What types of transportation service does Ketchikan Gateway Borough provide?: The Ketchikan Gateway Borough provides two types of service: 1) Accessible fixed-route bus service, known as The BUS; and; 2) ADA Paratransit service, provided by the Senior Van and operated by Southeast Senior Services.

2. How is Ketchikan Gateway Borough involved with Southeast Senior Services?: The paratransit and Senior Van transportation service is operated by Southeast Senior Services, and is cooperatively funded by the Ketchikan Gateway Borough, the Alaska Division of Senior and Disabilities Services, and the City of Ketchikan. The service is designed for persons with disabilities and senior citizens as a means of providing access to the community and supporting independent living.

3. Who can ride the Senior Van/Paratransit?: The Senior Van/Paratransit is designed to provide transportation for seniors and persons whose disabilities prevent them from riding Ketchikan Gateway Borough fixed-route bus service (The BUS).

4. How do I qualify for Senior Van/Paratransit service?: You must meet at least one of the following conditions: 1) You are 60 years of age or older OR; 2) You hold an ADA Paratransit card issued by the Ketchikan Gateway Borough.

5. How do I get an ADA Paratransit card?: You must first complete an ADA Paratransit Eligibility Application. An application is available from the Paratransit section of the Transit website. You may also contact the Ketchikan Gateway Borough Transit Department at 225-8726 or transit@kgbak.us to request an ADA Paratransit Eligibility Application. Your application will be reviewed by the Transit Department and they will contact you for a phone interview.

6. What is the purpose of the ADA Paratransit Eligibility Application and phone interview?: The application and phone interview gives you an opportunity to describe barriers in the environment or other personal barriers that prevent you from using the Ketchikan Gateway Borough fixed-route bus service (The BUS). The more information you provide, the better Ketchikan Gateway Borough Transit Department will understand your transportation needs and travel challenges.

7. What does it cost to ride the paratransit van?: The fare for paratransit passengers under the age of 60 is $1.00 per ride. There is no fare required for persons over 60 to ride the Senior Van; however, operations depend on passenger donations and donations are encouraged. The suggested donation for seniors is $1.00 for a one-way trip.