Frequently Asked Questions

Yes - simply email your customer number (located next to your name on your invoice/statement), and the name on the account to finance@kgbak.us You will begin receiving your bills electronically with the next billing cycle.

Yes - credit card payments are offered to customers over the counter or on our website.

No - payments should either be mailed, hand delivered or paid by credit card on our website.

Yes - with the exception of property tax, auto payments are available as an option to pay your account. We can set up payments using your checking account, savings account, or credit card.

Property taxes are mailed every year on July 1st.

Property taxes are due on July 1st of each year and become delinquent on October 1st.

According to Borough Code 4.45.370, failure to receive a billing shall not relieve the owner of the property from the obligation to timely pay their taxes. If you did not receive your bill, please call to get a copy of your bill or the total amount due.

Staff does not have the authority to waive interest or penalties except when it is determined that staff made a clerical error.

Periodically, two or more people will pay property taxes on a piece of property. If this occurs, refunds are processed during the month of October.

A person must be at least 65 years of age and a permanent resident of the Borough in order to qualify for a senior sales tax exemption card.

No - Real property exemptions are completely separate from sales tax exemptions and have deadlines in order to qualify. Senior Citizen Exemption - March 31 Disabled Veteran Exemption - July 1 Low Income Housing Tax Credit - May 15 Economic Development - January 31 You will need to speak with someone in the Assessment department for more information on these types of exemptions.

Properties located within the North Tongass Service Area and have an improvement that equals 120 square feet of roof area or greater are subject to this annual fee.

No - only one structure fee is billed regardless of the number of improvements on the property.

It depends - we require the request to have someone pick up your paycheck in writing. Either faxing, emailing or physically bringing in an authorization is sufficient. If we don't have the authorization in your file, your check will be given to your supervisor.

Provide a request in writing, either by email or in person to payroll@kgbak.us and provide a detailed request of what you need a copy of and where to send it.

Yes - EFT payments are available for our vendors. A detail of the items paid will be mailed so you will still receive the backup for each payment. The form to enroll in EFT payments is available on our website.

We suggest filling out the Address Change form available on our website in order to notify the appropriate departments. Otherwise, there are three departments that should be notified in writing of any address changes: Finance, Public Works and Assessment.